Careers

A Career in Adventure Travel

Undiscovered Destinations is a market-leading, award-winning specialist tour operator. We work with a growing base of travellers and pride ourselves on a first-class track record for expertise and customer service in adventure travel.

Our office is in North Shields, Tyne and Wear, 10 miles to the east of Newcastle. Although my team and I all hail from different regions of the UK, we love the North East, and the quality of life it offers. Located in North Tyneside we are close to both the buzz of Newcastle, and its legendary nightlife, yet in just 20 minutes we can be in the wilds of Northumberland.

We employ honest, straight-talking people who are totally passionate about what we do. We continue to grow thanks to our in-depth knowledge of the destinations we offer and our enthusiasm for the product. We thrive on the challenge of keeping ahead of the competition and constantly improving our tours, as well as bringing to market some of the most pioneering trips offered by any company.

We do not employ tour leaders or guides to work overseas. On the contrary, we believe that our travellers will best enjoy our destinations when they are guided by skilled and knowledgeable local staff. We are proud of the opportunities we have created for our overseas colleagues and we know that keeping it 100% ‘local’ is a winning formula.

Jim Louth

Director


Senior Travel Consultant

Main Tasks

  • The creation and conversion to sale of high quality tailor-made itineraries and group product for current and future clients.  You are ultimately responsible for planning, selling and implementation of itineraries.
  • To make the most of every single genuine 'sales enquiry' received, balancing your time appropriately to maximise revenue and profit.
  • To ensure the product sold to our clients and the supporting information is to the highest standard.
  • To achieve levels of client service at all stages of the process to engender repeat business.
  • Interacting with our clients mostly over the telephone, or by email.
  • Assist with product developments including writing eye-catching and distinctive copy for the company’s website and promotional material.
  • Demonstrating a total commitment to customer service.  It's your goal to ensure all clients return home having had a trip which exceeds their expectations.

Person Specification

Essential:

Excellent worldwide geographical knowledge and considerable personal travel experience

Previous sales experience, preferably in a tour operating role or within the travel industry

Strong communication skills

Customer service and selling skills

Results orientated

Strong organisation and time management skills

A desire to learn about our destinations and participate in familiarisation trips

The ability to work within a small team and to demonstrate a ‘hands-on’ approach

Willing to deviate from your main role and take on other duties and responsibilities as required

Desired:

Qualified to degree level or equivalent.

What we can offer you

Whether you are already working in adventure travel, or you are considering a move into this fast growing sector this could be just the role for you. We are a small passionate team, committed to driving forward with our ambitious plans for the future. Ideally it would suit someone already working in travel sales, with several years of experience, but is now looking for the next opportunity. For the right person we can offer an exciting future with plenty of overseas travel. And you will be closely involved in future business planning and strategy. Undoubtedly this will lead to further career progression for team members.

We recognise that you may be working in another region of the country.  Then why not consider a move to the North East? The present team mostly hail from different areas of the UK, and we love the region and the quality of life it offers. Located in North Tyneside we are close to both the buzz of Newcastle, and its legendary nightlife, yet in just 20 minutes we can be in the wilds of Northumberland. And for the right candidate we will consider offering a re-location package including subsidised rental accommodation for up to 12 months.

Pay and benefits

Starting Salary: Up to £27,000 depending on experience

Working Hours: Your normal working hours will be 37.5 per week, over 5 days. Days of work are generally Monday to Friday, and our opening hours are between 0830 and 1730. The working pattern may vary and flexibility is required to work a different pattern depending upon the needs of the business. Occasional weekend work is required.

Holiday: 23 days plus statutory bank holidays.

Probation period: 6 months.

Candidates will need to have the right to work in the UK. For this position we are unfortunately unable to sponsor visas.

Applications

Before you submit a formal application or send us your CV we would like to chat informally with you on the phone, which should take about 15 to 20 minutes. Please call Jim Louth on 0191 296 2674. If Jim isn’t available arrangements will be made for him to call you back at a convenient time.

Closing date for applications is 31 March 2017.

Previous Applicants Need Not Apply

NO AGENCIES.