A Career in Adventure Travel

Tynemouth based Undiscovered Destinations is a market-leading, award-winning specialist tour operator. We work with a growing base of travellers and pride ourselves on a first-class track record for expertise and customer service in adventure travel.

We employ honest, straight-talking people who are totally passionate about what we do. We continue to grow thanks to our in-depth knowledge of the destinations that we offer and our enthusiasm for the product. We thrive on the challenge of keeping ahead of the competition and constantly improving our tours, as well as bringing to market some of the most pioneering trips offered by any company.

We do not employ tour leaders or guides to work overseas. On the contrary, we believe that our travellers will best enjoy our destinations when they are guided by skilled and knowledgeable local staff. We are proud of the opportunities we have created for our overseas colleagues and we know that keeping it 100% ‘local’ is a winning formula.

Jim Louth



Due to expansion and continued strong growth we currently have the following vacancy

Sales Support Administrator – Part Time

Who we’re looking for

We’re very interested to hear from bright, positive candidates, ideally with previous experience of working in an admin role.  On occasions you will be the main point of contact for our travellers so a high level of professionalism is expected when dealing with clients and others, including suppliers. All communication, both written and verbal must be of a standard associated with a leading adventure travel company. Along with attention to detail and a high degree of accuracy, you will also be able to work to tight deadlines. Vitally important is the ability to use Microsoft Word, Excel and Outlook competently.

A mature, flexible approach is required and you should enjoy dealing with all types of people in a fast paced working environment.


Key duties of the post are as follows:

  • Obtaining letters of invitation, visa authorisation codes and other documentation required by  clients to support visa applications
  • Assist with the content management of the company’s website. Update the site as required
  • Assist with the control of various documents, including Tour Dossiers
  • Assist effectively with a variety of other admin tasks including the despatch of brochures, client travel documents and other correspondence
  • Request client feedback
  • Process payments and carry out basic book keeping duties and banking arrangements as directed

Key skills and experience

  • Experience of providing administrative support in an office or sales environment
  • Keen attention to detail and ability to remain calm under pressure
  • Proactive, organised and methodical, with well-developed problem-solving skills
  • Flexible approach, with the ability to work on own initiative and to tight timescales
  • Excellent communication and team-working skills
  • Experience of using Microsoft Office (Word, Excel)

Pay and benefits

Location: Tynemouth (close to the metro)

Salary: £9.50 per hour

Hours: 15 hours per week

Working Hours: To be discussed and can be flexible, but ideally 2 full days per week – Tuesdays and Thursdays. Hours will be 9am to 5pm with a 30 minute unpaid meal break.

Holiday: 10 days plus statutory bank holidays.

Probation period: 6 months.

Candidates will need to have the right to work in the UK. For this position we are unable to sponsor visas.


Before you submit a formal application or send us your CV we would like to chat informally with you on the phone, which should take about 15 to 20 minutes.

Please call Jim Louth on 0191 296 2674. If Jim isn’t available arrangements will be made for him to call you back at a convenient time.

Closing date for applications is 14 September 2018.