Careers

A Career in Adventure Travel

Undiscovered Destinations is a market-leading, award-winning specialist tour operator. We work with a growing base of travellers and pride ourselves on a first-class track record for expertise and customer service in adventure travel.

Our office is in North Shields, Tyne and Wear, 10 miles to the east of Newcastle. Although my team and I all hail from different regions of the UK, we love the North East, and the quality of life it offers. Located in North Tyneside we are close to both the buzz of Newcastle, and its legendary nightlife, yet in just 20 minutes we can be in the wilds of Northumberland.

We employ honest, straight-talking people who are totally passionate about what we do. We continue to grow thanks to our in-depth knowledge of the destinations we offer and our enthusiasm for the product. We thrive on the challenge of keeping ahead of the competition and constantly improving our tours, as well as bringing to market some of the most pioneering trips offered by any company.

We do not employ tour leaders or guides to work overseas. On the contrary, we believe that our travellers will best enjoy our destinations when they are guided by skilled and knowledgeable local staff. We are proud of the opportunities we have created for our overseas colleagues and we know that keeping it 100% ‘local’ is a winning formula.

Jim Louth

Director


 

Due to expansion and continued strong growth we currently have the following vacancies

 

Graduate Level Position: Trainee Adventure Travel Consultant

Who we’re looking for

We’re very interested in bright, positive, graduate-level candidates looking for a starting role in the industry. But more important than a good degree is your passion for overseas travel. You must also be an excellent communicator and able to speak with confidence about our worldwide destinations. Our clients are generally well-informed and well-travelled, and you must be able to give them intelligent, sound advice. Attention to detail is vital as you will soon be designing and putting together fantastic itineraries, and liaising with our overseas partners to ensure that these are a great success, leading to repeat business.

The Role

  • Thoroughly reviewing all existing product to ensure it is accurate and well-written.
  • Updating the company’s website and client documentation
  • Preparation of client travel documentation
  • Basic accountancy and other administration
  • Responding to sales enquiries by telephone and email
  • Attendance at both consumer and trade travel shows
  • Product management including research and implementation of new tours and destinations, which may require overseas travel
  • Negotiating rates with overseas suppliers
  • Product yield management

Person Specification

Essential:

  • Genuine interest in developing a career in the travel industry
  • Excellent geographical awareness and a keen interest in current affairs
  • Excellent  IT skills
  • Strong communication skills
  • Experience of working in a small team but also able to apply own initiative and work unsupervised
  • Strong organisational and time management skills

Desired:

  • Previous travel industry experience
  • Knowledge/experience of overseas travel, particularly outside of Europe
  • Qualified to degree level or equivalent
  • Customer service and selling skills

What we can offer you

A unique chance to learn from an award winning team of travel professionals. Not only is this an exciting opportunity to work in travel, you will learn all about small business, and what it takes to create a successful company. Eventually you can expect your career to cover everything from marketing and operations, to finance and yield management. And of course you can look forward to overseas travel as you take on responsibility for developing product.

Salary - £17,000 rising to £18,500 p.a. on completion of 6 month probationary period.

Applications

Before you submit a formal application or send us your CV we would encourage you to call Jim Louth, Undiscovered Destinations’ founder for an informal chat which should take about 15 to 20 minutes. Please call Jim on 0191 296 2674 and if he isn’t available arrangements will be made for him to call you back at a convenient time.

Candidates will need to have the right to work in the UK. For this position we are unfortunately unable to sponsor visas.

Closing date for applications is 9 June 2017.

 


 

Senior Travel Consultant

Main Tasks

  • The creation and conversion to sale of high quality tailor-made itineraries and group product for current and future clients.  You are ultimately responsible for planning, selling and implementation of itineraries.
  • To make the most of every single genuine 'sales enquiry' received, balancing your time appropriately to maximise revenue and profit.
  • To ensure the product sold to our clients and the supporting information is to the highest standard.
  • To achieve levels of client service at all stages of the process to engender repeat business.
  • Interacting with our clients mostly over the telephone, or by email.
  • Assist with product developments including writing eye-catching and distinctive copy for the company’s website and promotional material.
  • Demonstrating a total commitment to customer service.  It's your goal to ensure all clients return home having had a trip which exceeds their expectations.

Person Specification

Essential:

  • Excellent worldwide geographical knowledge and considerable personal travel experience
  • Minimum of 5 years previous travel sales experience, preferably in a tour operating role 
  • Strong communication skills
  • Customer service and selling skills
  • Results orientated
  • Strong organisation and time management skills
  • A desire to learn about our destinations and participate in familiarisation trips
  • The ability to work within a small team and to demonstrate a ‘hands-on’ approach
  • Willing to deviate from your main role and take on other duties and responsibilities as required

Desired:

Qualified to degree level or equivalent.

What we can offer you

Whether you are already working in adventure travel, or you are considering a move into this fast growing sector this could be just the role for you. We are a small passionate team, committed to driving forward with our ambitious plans for the future. Ideally it would suit someone already working in travel sales, with several years of experience, but is now looking for the next opportunity. For the right person we can offer an exciting future with plenty of overseas travel. And you will be closely involved in future business planning and strategy. Undoubtedly this will lead to further career progression for team members.

Pay and benefits

Starting Salary: Up to £27,000 depending on experience

Working Hours: Your normal working hours will be 37.5 per week, over 5 days. Days of work are generally Monday to Friday, and our opening hours are between 0830 and 1730. The working pattern may vary and flexibility is required to work a different pattern depending upon the needs of the business. Occasional weekend work is required.

Holiday: 23 days plus statutory bank holidays.

Probation period: 6 months.

Applications

Before you submit a formal application or send us your CV we would like to chat informally with you on the phone, which should take about 15 to 20 minutes. Please call Jim Louth on 0191 296 2674. If Jim isn’t available arrangements will be made for him to call you back at a convenient time.

Candidates will need to have the right to work in the UK. For this position we are unfortunately unable to sponsor visas.

Closing date for applications is 9 June 2017.

Previous Applicants Need Not Apply

NO AGENCIES.