We are working with some of the least developed and poorest nations in the world. Although our operation is small and focused we are passionate about creating real and sustainable economic benefits.
We take our role incredibly seriously and are determined to put as much as possible back into the communities we are privileged to visit. We have gone to great lengths to personally research our tours and to meet with our 100% locally owned suppliers. We have built up strong relationships with these operators who we prefer to call ‘colleagues’. We believe that our continued success is dependent on this close relationship.
We only work with small locally owned tour operators, support and logistic providers, who are fully equipped to meet the reasonable needs and wishes of our clients.
Our travellers are only accompanied by locally based staff and guides. We do not send UK or other non-local staff to escort our clients.
We actively support and advise our overseas colleagues on a range of issues, which are intended to benefit their overall business, not just the business they do with Undiscovered Destinations. We have advised on brochure and website design, and have contributed financially to their overseas marketing campaigns.
Our overseas operators are encouraged to join us in the UK at travel shows to jointly promote their destination. We will consider payment of their airfare and accommodation costs to make this possible.
Environmental responsibility:
Undiscovered Destinations, together with our overseas colleagues can often be described as the pioneers in tourism. We therefore believe that this represents a unique and exciting opportunity to formulate a clear Environment Policy at an early stage of the country’s tourism development. We are determined to set the standard.
We are working closely with our locally owned suppliers to inform and educate their staff about a range of issues, including litter and waste disposal.
Litter is a huge problem in many countries where there is limited or no infrastructure for waste disposal, let alone recycling facilities. The first step is to ensure that we minimise our use of resources in the first place, in order to generate less waste.
Wherever possible we use environmentally friendly local accommodation. If this is not possible we make every effort to alert the management of the accommodation in question to ways of improving their service with the environment in mind.
Many of the hotels and lodges we use are in extremely remote areas and are therefore almost entirely self-sufficient, using local sources of food, labour and construction materials.
We only work with small group sizes, averaging just 4 clients. Our small group sizes are low impact on the environment.
Some of our trips are camping based. We go to great lengths to travel without leaving any trace of our visit.
We encourage clients to make full use of our website, including the facility to download a brochure and tour dossier for viewing, rather than sending printed copies in the mail.
We are avid users of public transport and the company and its Managing Director does not own any motor vehicles. We use our local metro system to commute to the office and the national rail network to travel to meetings and appointments within the UK. We avoid taking domestic flights for travel within the UK.
All clients are provided with a Travellers Code of Conduct which includes suggestions for how to reduce water.
Our Travellers Code of Conduct includes suggestions to minimise damage to the environment, wildlife and marine ecosystems.
Throughout our programme we have included a growing number of visits to appropriate local projects with direct or indirect environmental benefits.
Social responsibility:
We are active supporters of the charity Mines Advisory Group (MAG) and have given financial donations to help fund their essential work of clearing land mines in Angola and other countries we visit.
We are working hard to promote destinations that so far do not appear on the tourist map. We are investing in the future, in the belief that along with our local colleagues we can create sustainable social benefits for corners of the world, that to-date have been overlooked by larger tour operators.
We will not provide travel plans for individuals who are not prepared to travel in a courteous and responsible manner.
Ensure our guides and clients are sensitive to local attitudes and act responsibly in their interaction with local people.
Clients and guides are briefed on local customs and general courtesy (such as asking permission before taking photographs/dress-codes/conduct in places of worship etc) and behave appropriately.
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