Your Holiday Contract
The contract is between the Company and the client, being any person travelling or intending to travel on a tour operated by the Company. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English Courts.
Once you have received our full confirmation and request for payment please complete the Booking Form and send it to us by post or fax to +44 (0)191 296 0962. If you are booking 10 weeks or more before departure we will ask for a minimum deposit of £250 per person. For some tours we will require a higher deposit as advised at the time of booking. Booking within this period, full payment will be required. Any balance payment will also be due at this time.
Unless otherwise advised payments for flights are non-refundable and dates of travel will be fixed and non-changeable. It essential that travel insurance is taken at the time of booking to cover possible cancellation.
Prices are per person and are based on TWO persons sharing a twin room. Kindly note that double bedded rooms cannot be guaranteed, although requests will be noted at the time of booking. Furthermore, some hotels have several different room types. We regret that we are unable to pre-allocate a particular room type and in order that we accommodate the entire group, some clients may be given a superior room type without additional charge. In such cases this will always be done in the fairest way possible. We thank you in advance for your understanding.
Unless otherwise stated our tours are based on a minimum of 4 clients and a maximum of 12. In the event that we are unable to operate the tour on this basis, you will be advised at the earliest opportunity and always no less than 1 month before departure. At that time you will be offered one of the following options:
Travel as planned, but at an additional supplement, payable per person.
The cost of this supplement will vary depending on the itinerary and number of confirmed clients.
The same tour but for a different date. Alternatively a different tour, for another destination and date.
A full refund of all monies paid to the Company.
Alterations By You
Once we have agreed a tour and itinerary with you and issued a confirmation/account, should you wish to change your arrangements we reserve the right to impose an amendment fee of £75.00 per booking.
For alterations within 10 weeks of departure Cancellation Charges may apply.
Alteration By Us
From time to time it may be necessary or advisable to alter the arrangements for your holiday. We reserve the right to make such alterations to any of the arrangements, as we consider necessary or advisable. Where such alterations are material we will inform you as soon as possible and give you the choice of accepting the revised arrangements or a full and prompt refund of all monies paid without interest payment. We may consider payment of a maximum of £75.00 per person compensation when such material alterations are necessary within 8 weeks of departure. No compensation will be paid at anytime under circumstances caused by war or threat of war, civil strife, industrial dispute, terrorist activity, accident, natural or nuclear disaster, fire, airline failure, closure of airports, government or other authority travel restrictions or adverse weather conditions.
Cancellation By You
Should you wish to cancel your holiday, you must notify us as soon as possible. Please advise of the reason for cancellation as you may be covered by your insurance policy. If written notification of cancellation is received more than 10 weeks before departure only your deposit will be forfeited, together with the cost of any domestic flight(s), which are always non-refundable and non-changeable. Cancelling less than 10 weeks before departure the following cancellation charges will be applied:
70 to 35 days 40% of final invoice
34 to 21 days 60% of final invoice
20 to 8 days 80% of final invoice
Within 7 days 100% of final invoice
Cancellation By Us
We will not cancel your holiday other than for the reasons shown in these conditions under ‘Group Size’ and for force majeure or the client’s failure to pay the final invoice. We will return promptly all monies paid as shown on the account.
Our Responsibility for your Holiday
Your booking is accepted on the understanding that you realise the potential risks and hazards that can be involved in adventure travel of this kind, including injury, loss or damage to property, discomfort and inconvenience. We will also accept your booking on the understanding that you realise the safety facilities in the developing world - in the vehicles, on the roads and at the tourist sights - often do not match ours in the west. Where the client does not suffer personal injury, the Company accepts liability should any part of the tour arrangements booked with Company not be supplied as described in the itinerary. However we do not accept liability for compensation should there be no fault on the part of the Company or its suppliers and the reason for the failure in the tour arrangements was the client’s fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by the Company or its suppliers even if due care had been exercised. Where the client does suffer personal injury or death as a result of an activity forming part of the tour arrangements booked with the Company, the same rules shall apply. Our responsibility does not start until you meet the group or our overseas representative at the designated start point overseas; usually the airport in the city at the start of the trip. We are not responsible for any additional expenses incurred by you in getting to the meeting point.
We strongly recommend that you take out your own insurance once you have paid your deposit. Adequate insurance must be in place before participating in a tour, which must include cover for medical expenses and repatriation costs should you become too ill to continue your trip.
We are licensed by the Civil Aviation Authority and hold ATOL Number T7232. This ensures that in the event of our failure your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. The flights we provide are supplied by other ATOL holders and are protected by their bonds. For further information, visit the ATOL website at www.atol.org.uk
Payment for your Flight
The payments you make for your flight are held by us (in our trust account) on behalf of the ATOL holder who is supplying your flight, until the date we pass the money to that ATOL holder. The ATOL holder supplying the flight will issue an ATOL confirmation invoice to confirm its contract with you. We will forward it to you no later than the day after it has been received.