Give us a call so we can check availability. Our advice is to book as early as possible. Alternatively you may contact us by e-mail, info@easttimor-undiscovered.com.
If you are booking eight weeks or more before departure we will ask for a deposit of £100.00 per person. Booking within this period, full payment will be required. Any balance payment will also be due at this time.
Generally we can advise you of availability right away and will be pleased to hold an option for up to five days
Is a booking form required? - Back to top
We will always require a signed booking form. It is important that you read and understand our terms and conditions. Please do not hesitate to contact us with any queries.
We are happy to accept payment by Visa, Mastercard or Switch.
Are your small group tours guaranteed departures? - Back to top
Unlike some operators we do not hide the fact that our trips operate on the basis of a minimum of 4 booked clients. However, as we are a small operator, dedicated to working with just a small number of destinations, we believe in running the tour whenever possible. As the destinations we feature currently receive little tourism business, we will work very hard to accommodate smaller group sizes. Our overseas colleagues count heavily on the custom. Therefore, for a supplement, starting at £150.00 per person, we can normally operate the tour on a private basis, with just two clients. We believe that for tours of this type, given the standard and the remoteness of the destination, this represents excellent value for money and is almost certainly unique amongst other operators.
We have a duty to monitor the advice issued by the British Foreign Office (www.fco.gov.uk) and will always be willing to arrange an alternative destination and/or date, should a warning ever be issued to avoid areas of the country which we feature in our programmes. At the present time, East Timor is a peaceful and stable country,
and nothing suggests that your trip will be anything other than an enjoyable and rewarding experience. In our view, we believe the world’s newest nation is the most friendly on the planet and every visitor can be assured of a genuine and warm welcomes.
As with any holiday, we of course strongly recommend taking out travel insurance at the time of booking, which may offer some protection against any possible Government travel warning. Nonetheless, in the event of such a warning, we will offer a prompt and full refund, if we are unable to offer a satisfactory alternative.
Can credit cards be used in East Timor? - Back to top
Our advice is not to rely on the use of credit cards, although some of the larger hotels, and more expensive restaurants, do accept visa and mastercard. These cards may also be used to withdraw US dollars, currently used as the local currency, from ATM machines. Presently, the country has a grand total of three ATM’s,
all in Dili. See www.visa.com/atm for further details
Why don't you sell international flights? - Back to top
We know from past experience working in the flight market, how competitive the business is. Most airlines are no longer giving smaller travel agents and tour operators their best deals. Increasingly the best fares are to be found on the airlines own websites.
There are some exceptions. Some operators will offer ‘group flights’ at competitive rates, usually based on a minimum of ten clients travelling together on each leg of the trip. Many will feel that this is somewhat restrictive, as not all clients may want to travel from London for example. Some may not want to return the same date, or by the same route.
Therefore, we recommend that you contact a specialist such as Trailfinders (www.trailfinders.com), who will always offer the widest range of options, at the most competitive fares. They can also look at interesting multi-stop or round-the-world fares, as part of a wider itinerary. Of course, we can hold an option on one of our tours, to give you an opportunity to ‘shop around’ for the best deal.
Please feel free to give us a call for further information and suggestions about routes.
Can I book pre or post tour accommodation? - Back to top
Yes, give us a call for rates. Dili has a good range of accommodation. If you are travelling on our small group tour, we recommend using the Hotel Timor, as it is the joining point of our tour.
What is the standard of accommodation going to be like? - Back to top
We can honestly say that great effort has gone into finding the best accommodation available East Timor has to offer. Although tourism is in its infancy and facilities cannot always be compared to other countries in the region, our choice of hotels will generally offer with running hot water, satellite TV, and a fridge. Most will have bar and restaurant.
Will you be expanding the choice of destinations? - Back to top
We would welcome suggestions for any other ‘undiscovered destinations’ you think may be of interest to fellow travellers. We are happy to do the research, when we think the destination is not widely marketed by other operators. Should we go onto to offer a successful programme, we will be happy to offer you and one travelling companion a 30% discount on any of our tours, to any of our destinations. Give James a call on 0191 206 4038 with your suggestions and tell us why you think it will be a success .
Do you offer repeat client discounts? - Back to top
We hope to expand our range of destinations. We will be happy to apply a discount of 5% if you would like to travel on one of these tours following your trip to East Timor. You may be interested in one of our future destinations, keep an eye on website www.undiscovered-destinations.com for updates.
We highly recommend the 1 st edition Lonely Planet guide to East Timor (www.lonelyplanet.com). Interestingly, Tony Wheeler, the founder of Lonely Planet, wrote the guide. A quick glance through the book will soon reveal some of the ‘magic moments’ he discovered on his travels around the worlds newest nation.
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